Refund & Replacement Policies
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.
We can only offer you replacements at no additional cost if it falls under below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- Parcels that are lost in transit and Verified by the Shipping Provider
Snobby Trends does not accept Returns or Exchanges of Used Product. Once an item has been Received and Used it cannot be returned.
Customer is responsible for shipping charges on returns and exchanges that do not fall under criteria 1, and criteria 2.
We do not accept returns or refunds if customer changes their mind after 60 days from receiving their order(s).
Snobby Trends will not be held liable to any lost or misrouted parcels due to incorrect address provided by the customer.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.
Do you ship internationally?
We ship worldwide.
How do I track my package?
You can check on the status of your order at any time by going to the following link: "Order Status". You can also reach out to our customer support desk at firstname.lastname@example.org. to ask questions anytime.
How long does it take for an order to arrive?
Shipping times differ depending on a destination country, shipping method selected, and customs clearance time (for international shipping only). You will receive an email confirmation once your order has shipped. Once shipped, you will receive your tracking number within 48 hours. You would be able to track the order then. If you would like to know information about shipping times for a specific destination country, feel free to email us at email@example.com. We're happy to help.